Should I call FortLux or my insurer first?
For an emergency, call us so the property can be made safe and further damage reduced. We can then help with the documentation needed for the claim.
How quickly can you attend?
Emergency work is prioritised, with a 4-hour response target across London and surrounding areas.
How long will restoration take?
It depends on the size and type of loss. We explain the programme once the scope is established.
Can you handle insurance documentation?
We can provide scopes, photographs, drying records and completion information where required.
Can you save contents after a fire?
Where items are suitable for restoration, we can advise on cleaning or specialist treatment as part of the wider project.
Can you deal with smoke odour?
Smoke odour often needs more than surface cleaning, so the treatment route is selected according to the contamination.